If you purchased this product directly from us, please complete this form. If you have any questions, please email us at oztent@heatrite.co.nz or call 0800 10 99 33 for assistance.

Please be aware that if the fault is not warranty related, you may be liable for any costs relating to returning the product for assessment or repair. 

Images/Attachments Required:
If the product was faulty on arrival or has a retail value of less than $300, please add at least 1 clear photo of the fault.

If the product has a retail value of over $300, please add at least 6 clear photos of the setup product and fault.